They are the first cruise line employees we see at the terminal, they make sure all our documents are in order and tell us when and where to go to board the ship. They also give us great tips and advice for when we first board. This week, we speak with one of the Guest Services Agents who works at the check-in counter at Port Canaveral, Florida – Richard.
Richard recently joined the Carnival family as an employee, and speaks with us about his experiences working on the opposite side of the counter.
Q: What made you decide to work for Carnival Cruise Line?
A: “I decided to work for Carnival simply because I enjoy everything there is about cruising, and after taking so many trips on different ships, I feel it is a great way to share my experience, passion and knowledge with others, especially the first time cruisers.”
Q: Can you share with us, some of your duties and responsibilities?
A: ” I check in the guests for each voyage, ensure that they have any questions or concerns addressed. I also ensure that guests that require special assistance, such as those in mobility devices like wheelchairs are assisted up the gangway and on board the ship. I also assist with guests disembarking the ship, ensuring that luggage gets to where it’s supposed to go.”
Q: What do you love most about your job?
A: “I enjoy seeing everyone so excited and happy to be on vacation and to begin a fun cruise. It’s great to be a part of that experience and to be the first face they see when they begin their cruise.”
Q: We know that you also love to cruise, how many have you been on?
A: “I have been on 16 cruises and hold Platinum status with Carnival. Currently I have two booked for 2018, on the Carnival Liberty and Carnival Magic.”
Q: What do you love about cruising?
A: “I really love being at sea, meeting new people and making new friends. It’s great to explore the ports of call and of course, most especially enjoy the wonderful food on board!”
Thank you, Richard, for allowing us to learn more about the faces behind the cruise lines. We thank you for your hard work, for always doing your part to ensure us cruisers have the best experience possible!